Refund policy
Shipping Policy
Thank you for shopping with Vital Vision Shop.
Order Processing Time
Orders are typically processed and fulfilled within 1–5 business days before shipment. Processing times may vary during high-volume periods, holidays, or for larger orders.
Shipping Origin
Orders are fulfilled through our production and fulfillment partners in the United States. Some orders may ship from different warehouse locations depending on product availability.
Estimated Delivery Times
United States
- Standard Shipping: typically 2–4 business days after fulfillment
- Expedited shipping options may be available at checkout for eligible orders
International
- International delivery times vary by destination, customs procedures, and local carrier operations
- Some products may be restricted in certain countries due to local regulations or fulfillment limitations
Please note that total delivery time = processing/fulfillment time + shipping transit time.
Shipping Rates
Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method.
Free Shipping
We offer free standard shipping on U.S. orders over $50.
Tracking
Once your order has shipped, you will receive tracking information by email.
Split Shipments
In some cases, items in the same order may arrive in separate packages due to warehouse logistics.
Incorrect Address / Failed Delivery
Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays or delivery issues caused by incorrect address information provided by the customer.
International Duties and Taxes
For international orders, customs duties, taxes, import fees, and other local charges may apply and are the responsibility of the customer.
Damaged, Defective, or Lost Orders
If your order arrives damaged, defective, or is lost in transit, please contact us at support@vitalvision.shop within 30 days of delivery or estimated delivery date, and include your order number and photos when applicable.
Contact
If you have any shipping questions, please contact us at support@vitalvision.shop