Refund & Return Policy

Return & Refund Policy

At Vital Vision Shop, customer satisfaction and product quality are our top priorities. Due to the nature of health-related products, we have a strict but fair return policy that balances customer safety with transparency.

Eligible for Return:

• The product is unopened, unused, and sealed in original packaging
• The return is requested within 30 days of delivery
• The product is not classified as a clearance, digital, or final-sale item

Not Eligible for Return:

• Opened, tampered, or used supplement bottles
• Products returned beyond the 30-day window
• Items with broken safety seals
• Gift cards and digital downloads

How to Request a Return:

Email us at support@vitalvision.shop with your order number and reason for return.

We will review your request and provide instructions within 2 business days.

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrectly.

Refunds:

Once we receive and inspect your return, we will notify you of approval. If approved, refunds are processed back to the original payment method within 7–30 business days.